Getting Started
As busy parents, we understand how valuable your time is — that’s why we have made the intake process as easy as possible. We offer a variety of ways to get in contact with us to start the intake process. Additionally, with our Ensora patient portal, you can complete everything online at your convenience, allowing our team to focus on what matters most — getting your child the care they need as soon as possible!
To learn more about the process, accepted insurance plans, and the patient portal, check out the information below!
How It Works
Get in Touch
We’re here to make the process as simple and stress-free as possible! Use whichever avenue is most convenient for you, and we will respond to your request within 24-48 business hours.
You can contact us in the following ways:
Call: (919) 880-1126
Secure Text: (984) 300-4002
Email: referrals@ccptnc.com
Inquiry Form: https://www.ccptnc.com/contact-us
Note: for a faster turnaround time, please text or submit an inquiry online.
Verify Benefits
If you have insurance, we will verify your benefits and eligibility as well as estimated costs of services. Please text or email a photo copy of the front and back of your insurance card to (984) 300-4002 or referrals@ccptnc.com. Our referral coordinator will then email a copy of your Benefit Summary Sheet to review. Once you have reviewed your benefits, you can now schedule your evaluation!
Note: Caring Connections offers a Benefit Summary Sheet as a courtesy to families. Caregivers are strongly encouraged to review their specific plan coverage with their insurance company prior to starting services.
Schedule Evaluation
You will be contacted by our practice manager or the treating therapist to schedule your child’s evaluation once the intake process is complete!
The evaluation may include a combination of standardized assessments and informal observations to assess your child’s skills. The therapist will also gather information about your child’s developmental history, strengths, and challenges through a parent interview.
Recommendations for therapy and/or home programs are made at this time.
Note: if your child is receiving an evaluation at their daycare, preschool, or ABA center, your child’s therapist will arrange a phone call to discuss the results of the evaluation via our HIPAA compliant text line.
Complete Intake Forms
Our practice utilizes an online portal called Ensora to easily access and complete intake forms.
Please create a patient portal ON THE SAME DAY you are sent an email from Ensora. This link will expire if an account is not created in a timely manner. If you have any difficulties, please email admin@ccptnc.com.
If intake forms are not completed prior to the scheduled evaluation, your appointment may be subject to cancellation. Please notify our office as soon as possible if you require a paper copy of intake forms.
Contact us
Caring Connections uses a patient portal which offers convenient access to:
view, save, & print documentation (evaluations and care plans)
view upcoming appointments
download home education activities assigned by the provider
Click on the icon to log into
your secure patient portal
INSURANCE
Caring Connections Pediatric Therapy PLLC is currently IN-NETWORK with the following insurance providers:
Aetna
Commercial Plans
State Health Plan
Cigna
United Healthcare
Commercial Plans
Community Plan
Blue Cross Blue Shield
Commercial Plans
Healthy Blue
Medicaid Direct
Medicaid Managed Care
WellCare
Carolina Complete Health
Medicaid Tailored Plans
Alliance Health
Vaya Health
Other Payment Options
Private Pay
If you do not have insurance or we are not in-network with your current insurance plan, we are pleased to offer private pay options for services. We set our fees in accordance with reasonable and customary rates for our region, based on ongoing market research. Rates are subject to change, and families will be notified in advance of any adjustments. We are committed to transparency and will always communicate clearly about any updates to our fee structure.
For families who prefer added flexibility and savings, we also provide package options. These packages allow you to purchase sessions in bulk at a discounted rate—making ongoing support more accessible and affordable. Contact us at admin@ccptnc.com to learn more about our current rates and available packages.
Out of Network Reimbursement
If Caring Connections is out-of-network with your insurance plan, we are happy to provide superbills for families who wish to seek reimbursement through their out-of-network benefits. (if applicable). A superbill is a detailed receipt that includes all the necessary information your insurance company may require for processing claims.
Please note that families are ultimately responsible for all session fees at the time of service. As the out-of-network provider, our practice would not communicate directly with your insurance company or handle any claims on your behalf. We recommend contacting your insurance provider in advance to understand your out-of-network coverage and reimbursement procedures.
ESA + Scholarship Funding
Caring Connections is an approved provider with the North Carolina Education Assistance Authority (NCSEAA). North Carolina’s Education Student Accounts (ESA+) scholarship provides funds for North Carolina families that can be used to pay for education and other support services for children with disabilities.